RCI - 35 Years

Freedom to Exchange

Help

Help Topics

Technical Issues

  • How To Make the Font on the Web Site Larger

    In the RCI online directory, more information has been added to each entry. Due to space constraints, this additional information required our placing it in a smaller font size. If you’d like to view the information in a larger font size, please follow the directions below.

    1. Use your mouse to position the cursor on the information you want to enlarge.
    2. Hold down the "Ctrl" key while moving the "wheel" between your left mouse and right mouse
    3. Move the wheel back and your font will be enlarged
    4. Move the wheel up and your font will be smaller

    We hope this tip is helpful to you. Thank you for visiting RCI.com.

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  • Blocks or Symbols Appearing When Entering Information

    When blocks or symbols appear when entering your Login or user name, it may be related to your browser misinterpreting what you are entering. Our technical staff recommends using Internet Explorer 6.0 or higher or Netscape 6.2.1. Netscape 7.0/7.01 does not seem to work well with RCI.com.

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  • Web Browsers

    If you're having a problem, it may be related to the version of the web browser you're using. This promotion is best viewed on Windows 2000 or Windows XP with current versions of common browsers such as Internet Explorer 5.0 and up, Mozilla Firefox 1.0, or AOL 8+. You can download a free browser update from Microsoft.com.

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  • Web Browser Compatibility

    RCI.com is best viewed with Microsoft Internet Explorer (versions 6.0 and above), the Firefox/Mozilla family of browsers, and Safari (Apple Mac). To experience all features of RCI.com, the Adobe Flash Player plug-in should be installed and enabled.

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  • Firewall or Security Program Issues

    Firewalls or security programs cause various issues. The most common are the inability to access secure pages and/or having blank drop-down boxes when trying to search for vacations online. The obvious solution is to disable whatever security program is being used and try again. As every page in RCI.com is secure, this should pose no threat to your information while transacting business online through our site.

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  • Internal Error

    This usually occurs when trying to create a Login and Password. The problem is either due to the use of an unsupported browser or to trying to create a Login with a special character. Neither your login/username nor password can contain any symbols, including apostrophes (O'Neil for example). Also, both must be 6-15 letters and/or numbers.

    If this is not the problem, you may need to adjust your browser settings or download a different browser version. The Weeks site is best viewed by Internet Explorer 5.5 or higher or Netscape 6.2.1. Netscape 7.0/7.01 does not seem to work well with RCI.com. For information about downloading a new browser at no cost, go to www.microsoft.com or http://wp.netscape.com/download/archive/client_archive62x.html. Java and cookies should be enabled on whatever browser you use.

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  • Macintosh information

    The browser requirement is a bit different for Macintosh users than for other platforms. IE 5.0 Macintosh Edition is supported by RCI.com, even though the requirement is version 5.5 or higher for other platforms. Otherwise, Netscape 6.2.1 should work as well. Just go to go to www.microsoft.com or http://wp.netscape.com/download/archive/client_archive62x.html to download either at no cost.

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  • Online Technical Checklist

    If you experience difficulties with your online account, they may be related to your browser. Please review the checklist below for helpful information.

    Browser

    1. IE 6.0 or higher
    2. Netscape 6.2.1 (Please note Netscape 7.0 does not appear to be compatible with our site)

      For information about downloading a new browser at no cost, go to www.microsoft.com -or-
      http://browser.netscape.com/downloads/archive/.

    How to determine browser version

    1. When you open your browser, the type and version will appear very briefly.
    2. If you are using an Internet Explorer, click on "Help" on your browser's toolbar and then "About Internet Explorer".

    Browser Settings
    You'll need to have the following settings:

    1. Cookies enabled - for most browsers go to Tools, Internet Options, Security tab, click on Custom Level at bottom, scroll down to Cookies, click on Enable; for IE 6, click Tools then Internet Options, click on the Privacy tab, adjust the slider to Medium or Low, and then click on Apply and OK.
    2. Java enabled - go to Tools, Internet Options, Advanced tab, scroll down to Java settings near the bottom of the list and be sure "Java logging enabled" is checked.
    3. Check for newer pages enabled - go to Tools, Internet Options, General tab, click on Settings in Temporary Internet Files area, select Automatically under Check for newer versions of stored pages.
    4. 20 MB of Disk Space - go to Tools, Internet Options, General tab, click on Settings in Temporary Internet Files area, go to Amount of disk space to use and select 20MB or higher.

    For IE 6

    1. Use TLS 1.0 enabled - go to Tools, Internet Options, Advanced tab, scroll down to security settings, place a check next to Use TLS 1.0.
    2. Saved Favorites/Cache Files

    RCI.com changes quite often. If you use a saved link or favorite, you can be directed to an outdated page if you use a saved favorite. This can cause issues when logging on or when doing a transaction online, depending on what page actually changed. Therefore, we encourage you to re-enter www.rci.com each time to avoid this problem.

    Similarly, cache files can also direct you to outdated pages. When a cache file is created and that Internet page changes, a "bad rut" can be created that directs you to a bad page even though you re-entered www.rci.com. Therefore, we recommend that you periodically delete your cache files. To do so, try the following: -go to Tools -Internet Options -General tab -click on Delete Files from Temporary Internet files area

    Security Programs
    Firewalls or security programs cause various issues. The most common are the inability to access secure pages and having blank drop-down boxes. The obvious solution is to disable whatever security program is being used and try again. As every page in RCI.com is secure, this should pose no threat to your information while transacting business online through our site.

    If you continue to have difficulties, please contact RCI via e-mail at feedback@rci.com or telephone. If you are a Weeks member, call 800/338-7777. Points members may call 877/968-7476.

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  • Page Cannot Be Displayed Error

    This error is typically related to one of two issues—the use of a saved link/favorite or an unsupported browser. Our technical staff recommends re-entering www.rci.com each time versus using a saved link or favorite. Otherwise, you may be trying to access a page that has since been changed or no longer exists. For that same reason, it's a good idea to periodically delete your cache files as well. As for the browser, our technical staff recommends using Internet Explorer 6.0 or higher or Netscape 6.2.1.

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  • Problem entering credit card number

    Generally, problems with entering credit card information are caused by not entering the details in the accepted format. The credit card number cannot include any spaces or dashes, and the expiration date must be listed in a mm/yyyy format (09/2007 for example).

    Additionally, if you use Internet Explorer 6.0, it's important to check that your security setting "Use TLS 1.0" is selected. To enable that option, just open your browser and go to Tools, Internet Options, select the Advanced tab, scroll down to the security settings, and place a check next to Use TLS 1.0.

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  • Too Many Users Error

    Occasionally, RCI.com experiences heavy traffic, which causes this error. This is a known issue that is currently being addressed. If you get this error, we encourage you to try again. Should you receive the error again, try hitting "refresh" and then "retry" on your browser.

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Using RCI.com

  • How to deposit your vacation week online

    Click on the "Deposit Your Week" tab. Select the week you wish to deposit and click on the "Deposit" button right beside it. Verify the information for the deposit is correct, select the acknowledgement that depositing your week is considered a final transaction. Click the "Continue" button to complete the transaction. If your week is floating, first enter your unit and week information and follow the same steps cited above.

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  • How to reserve an Extra Vacation or Last Call online

    Once you have accessed your account, click on the "Vacation Offers" tab and select the Extra Vacations or Last Call links on the top navigation bar. You can then enter a month and location for a Quick Search of general availability, or search more specific travel dates by ZIP code proximity, or even by price! And don't forget to check the Last Call section of our site for the best prices on last minute travel deals. The currency of the prices offered online for Extra Vacations is based on where you reside.

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  • How to create a Weeks online account

    Click on the "Register Now" link

    Step 1: Request a PIN.

    You must request a PIN in order to create an account on RCI.com. The spelling of your name, your RCI Weeks ID number and your address must appear EXACTLY as it does in our system in order to receive a PIN. We recommend that you look at the spelling of your information as it appears on any mailing label from RCI. Each RCI Weeks subscribing member creates a separate account. Please be sure to use the PIN provided to the appropriate subscriber.

    1. Click on the appropriate "Request a PIN" link – Weeks Members
    2. Enter your RCI Weeks Subscribing Member ID (9 digits)
    3. Enter your Last Name as it appears in our records
    4. Enter your Country of Residence
    5. Enter your State/Province
    6. Enter your City
    7. Enter your E-mail address
    8. Re-enter your E-mail address
    9. Click on "Continue" to submit your information
    10. Validate your information
    11. If any problems exist with the information, click "Modify" to make changes to it
    12. Check the box to acknowledge you have read the Terms and Conditions
    13. Click on the "I Accept" button
    14. If the system validates your request, you will receive a PIN
    15. If the system does not validate your request, it means that you are not entering all the information as it appears in RCI's system. Please e-mail feedback@rci.com or call 1-877-724-4500 to confirm that you are entering it as it appears in our system
    16. You will be given three tries to request a PIN. If it fails after the third try, the PIN request will be sent into a queue for RCI's customer service department to validate and e-mail you a PIN
    17. Once you have received a PIN, you can return to the site to create an account

    Click on the "Register Now" link

    Step 2: Create Your Online Account

    1. Click on the appropriate "Complete Registration" link – Weeks Members
    2. Enter your RCI Weeks Subscribing Member ID (9 digits)
    3. Enter your PIN
    4. Create a Username — can consist of six to 15 letters and/or numbers-no spaces or special characters
    5. Re-enter Username
    6. Create a Password — can consist of six to 15 letters and/or numbers-no spaces or special characters
    7. Re-Enter Password
    8. Select a Security question — select something easy to remember
    9. Answer Security question
    10. Re-enter Answer
    11. Enter the name by which you prefer to be called. This will determine the personal greeting you will see on the site.
    12. Please be sure to take note of your username and password as no verification is provided. Please also note the use of capital letters as the site is case sensitive.
    13. You will have three times to attempt to create an account. After that you will have to click a link to validate your request by sending an e-mail to Customer Service. They will respond to you via e-mail.

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  • Comment Cards

    As a service to our members, RCI is now sending invitations to complete comment cards online via e-mail. Please click on the link included in the e-mail, complete the form and send it back to us. Your comments are very important to us as well as to your host resort. If the e-mail address we have on file for you is invalid, please ensure to update it as quickly as possible. If you did not receive your comment card, you may access a generic comment card online. Just go to www.rci-asia.com, and click on "Members Lounge" tab. Next, click on the "Comment Card" link found under "To Serve You Better" category.

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  • How to print a confirmation online - Points

    To access your Points confirmation online, simply log into your account. Click on the "My Account" tab at the top of the page. On the next page, select the "Vacation Plans" box and click on "Confirmed". Scroll down to find the confirmation for which you are looking, then click on "Print Confirmation". This will print in a format which is acceptable for check-in at your resort.

    Please note, Weeks vacations, Extra Vacations and Last Call will only be viewable online if they were confirmed online. For any vacations not listed online under "Vacation Plans," please contact a Holiday Guide to request a duplicate confirmation be mailed, faxed or e-mailed to you.

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  • How to print a confirmation online - Weeks

    To access your Weeks confirmation online, simply log into your account. Click on the "My Account" tab at the top of the page. On the next page, select the "Vacation Plans" box and click on "Confirmed". Scroll down to find the confirmation for which you are looking, then click on "View Print Confirmation". This will print in a format which is acceptable for check-in at your resort.

    Please note, Extra Vacations and Last Call will only be viewable online if they were confirmed online. Some Club members may not be able to view or print confirmations online. For any vacations not listed online under "Vacation Plans," please contact a Holiday Guide to request a duplicate confirmation be mailed, faxed or e-mailed to you.

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  • How to search for Extra Vacations Getaways and Last Call Vacations online

    To search for and confirm Extra Vacations Getaways and Last Call Vacations online, once you have logged into your account, click on the "Vacation Offers" tab. Then, choose either "Extra Vacations Getaways" or "Last Call Vacations". You may search availability by List or Map.

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  • How to search online - Weeks

    To search availability with your deposited week, please select the "Exchange Your Week" tab. Select the week you wish to use for the search. If you have more than three deposits, you may click the "View Additional Deposits" link to view all of them. Not sure which deposit to use? Please click on the red plus sign next to any of the deposits. The specific deposit information pertaining to this week will now be displayed.

    With the deposit selected, the first page of the Enhanced Search shows you every available unit within the booking window. The number of units listed corresponds to the same number listed after each deposit on the previous page. A new feature for the Enhanced Search is that you may search availability using one deposit, and then easily switch to another deposit later on if you wish.

    You may start to narrow your search by selecting filters on the left-hand side of the page. The manner in which the results are displayed is also an option. You may select the map version or list version by clicking on the corresponding tab. If very specific information is required, you may enter that at the bottom of the page. Any of the selected filters may be removed by clicking on the red "x" on the results page.

    If the desired resort or dates are not available, you have the option to initiate an ongoing search. To do this, scroll to the right side of the page and click on the link, "Enter an Ongoing Search.” You will then be directed to verify the search parameters and to complete credit card information for the exchange fee. Each exchange fee is refundable if a vacation is not confirmed or if you need to stop the search for any reason. Please note you will not be given the option to start a request if your check-in dates are less than 30 days away.

    It is important to keep in mind when RCI receives a SPACEBANK deposit, we first try to match it to a request already in the computer. Consequently, space may be limited in an initial search. The ongoing computer search remains the most effective means by which to confirm an exchange for a popular location/travel date.

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  • Invalid PIN error Message

    The "Invalid PIN" message is generally related to entering a wrong RCI Weeks ID number or your browser. Please verify your 9-digit RCI ID number. The first 4 digits are usually the same as your home resort or vacation club. If you are referring to your mailing label for Endless Vacation magazine, just use the first 9 digits of the 10-digit number listed next to your expiration date.

    If you are entering the correct ID # the problem may be related to your browser. Members who have reported this issue are typically using Internet Explorer 6.0. An adjustment of your security settings may be necessary to access the secure pages within our site. The steps to make the adjustment are as follows:

    1. click on Tools
    2. select Internet Options and then the Advanced tab
    3. scroll down to the Security settings
    4. place a check in the box that says "Use TLS 1.0"

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  • Invalid Username or Password

    The most common cause of this is entering a Username (Login) or Password that differs from what was created. However, other issues may also exist, which include the following:

    Using a different case than was used to create the Username and Password. If your Username or Password was created in upper case it needs to be entered in upper case or a mismatch will occur.

    If your Username is the same as the beginning of your e-mail address, your system may be populating your full e-mail address in the Username field. Just go to the end of your Username and hit delete several times to ensure the rest of your e-mail address is not listed as well.

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  • Past vacations remaining in Vacation Plans section

    Recently taken vacations remain in the Vacation Plans section for 90-180 days after check-in. After the 90-180 day period, the vacation will then be found in the Vacation History section instead.

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  • How to modify your address on your RCI Points® Account.

    Once you access your RCI Points® account online, just go to the My Account tab and click on Update Account.

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  • How to create a Points online account

    Click on the "Register Now" link

    Step 1: Request a PIN

    You must request a PIN in order to create an account on RCI.com. The spelling of your name, your RCI Points ID number and your address must appear EXACTLY as it does in our system in order to receive a PIN. Enter the first and last name of the first person listed on the account and other account related information. We recommend that you look at the spelling of your information as it appears on any mailing label from RCI. For Points, there is one online account established for everyone listed on one account.

    1. Click on the appropriate "Request a PIN" link – Points Members
    2. Enter your RCI Points Subscribing Member ID
    3. Enter the First Name of the first person listed on the account
    4. Enter your Last Name of the first person listed on the account (Please include all suffixes i.e. Sr, Jr, IV, etc.)
    5. Enter your Country of Residence
    6. Enter your State/Province
    7. Enter your Zip/Postal Code
    8. Enter your Home Telephone Number
    9. Enter your E-mail address
    10. Re-enter your E-mail address
    11. Click on "Continue" to submit your information
    12. Validate your information
    13. If any problems exist with the information, click "Modify" to make changes to it
    14. Check the box to acknowledge you have read the Terms and Conditions
    15. Click on the "I Accept" button
    16. If the system validates your request, you will receive a PIN
    17. If the system does not validate your request, it means that you are not entering all the information as it appears in RCI's system. Please e-mail feedback@rci.com or call 1-877-724-4500 to confirm that you are entering it as it appears in our system
    18. You will be given three tries to request a PIN. If it fails after the third try, the PIN request will be sent into a queue for RCI's customer service department to validate and e-mail you a PIN
    19. Once you have received a PIN, you can return to the site to create an account

    Click on the "Register Now" link

    Step 2: Create Your Online Account

    1. Click on the appropriate "Complete Registration" link – Points Members
    2. Enter your RCI Points Subscribing Member ID
    3. Enter your PIN
    4. Enter the First Name of the first person listed on the account
    5. Enter your Last Name of the first person listed on the account (Please include all suffixes i.e. Sr, Jr, IV, etc.)
    6. Click on "Submit" to submit your information
    7. Create a Username — can consist of six to 40 letters and/or numbers-no spaces or special characters
    8. Re-Enter Username
    9. Create a Password — can consist of six to 40 letters and/or numbers-no spaces or special characters
    10. Re-Enter Password
    11. Select a Secret question — select something easy to remember
    12. Answer Security question
    13. Re-enter Answer
    14. Enter the name by which you would like to be addressed on the site. This will determine the personal greeting you will see on the site
    15. Click on "Submit" to submit your information
    16. Please be sure to take note of your username and password as no verification is provided. Please also note the use of capital letters as the site is case sensitive.
    17. You will have three times to attempt to create an account. After that you will have to click a link to validate your request by sending an e-mail to Customer Service. They will respond to you via e-mail.

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  • How to make a Home Group reservation online

    Once you access your RCI Points sm account online, just go to the RCI Points Vacation tab and then select Home Group link. A Home Group reservation can be made 304 to 334 days (approximately 10-11 months) in advance of the check-in date. The reservation window will be displayed online.

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  • How to make a Home Resort reservation online

    Once you access your RCI Points sm account online, just go to the RCI Points Vacation tab and then select the Home Resort link. A Home Resort reservation can be made 335 to 365 days (approximately 11-12 months) in advance of the check-in date. The reservation window will be displayed online.

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  • How to make a Home Week reservation online

    Once you access your RCI Points sm account online, just go to the RCI Points Vacation tab and then select the Home Week link. A Home Week reservation can be made 366 to 396 days (approximately 12-13 months) in advance of the Home Week check-in date. The reservation window will be displayed online.

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  • How to make a Standard Points reservation online

    Once you access your RCI Points sm account online, just go to the RCI Points Vacation tab and then select Standard Reservation. Standard Reservations can be made 303 days (approximately 10 months) or less in advance of the check-in date. The reservation window will be displayed online.

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  • How to make a Weeks reservation online on your RCI Points account

    To search and confirm a Weeks resort online, log on your RCI Points sm account, click on RCI Points Vacations tab, move your cursor to "RCI Weeks Reservation". Fill in your search criteria, then click on "Continue" at the bottom of the page. The correct number of RCI Points needed will be listed for available units.

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  • How to search online - Points

    To search online, just log into your Points account and select the "RCI Points Vacations" tab. After clicking on this option, you can then either search for an RCI Points reservation or you can search for an RCI Weeks vacation by clicking on the "RCI Weeks Reservation" box.

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  • How to view account history online on your RCI Points account

    Your online RCI Points account will display all current and future standard Points and Points Partners reservations. You will also be able to review any upcoming RCI Weeks confirmations initiated and completed online. Please click on the My Account tab, then Vacation Plans for future or recently completed vacations. To view any future Extra Vacations or Last Calls confirmed online, click on Extra Vacation Plans. To view transactions which occurred within the past two years, just click on Vacation History.

    The site currently does not display ongoing Weeks computer searches nor transactions confirmed by a Guide, including Weeks resorts, Extra Vacations and vacations confirmed using bonus weeks.

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  • How to change your Password online

    Once you have logged into your account online, just go to the My Account tab and click on Update Account. Scroll down to the Change Your Password section and follow the steps.

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  • Request a PIN

    You must request a PIN in order to Create an Account on RCI.com. The spelling of your name, your RCI Weeks ID number, your phone number and zip/post code must appear EXACTLY as it does in our system in order to receive a PIN. We recommend that you look at the spelling of your information as it appears on any mailing label from RCI.

    1. Click on the "Register Now" link
    2. Enter your RCI Weeks Member ID (9 digits)
    3. Enter your first name as it appears in our records - Each person on the membership creates a separate account
    4. Enter your last name
    5. Enter your home phone number
    6. Enter your address
    7. Enter the second line of your address if it exists
    8. Enter your City
    9. Enter your State/Province/County
    10. Enter your zip/post code
    11. Enter your e-mail address
    12. Re-enter your e-mail address
    13. Submit your information
    14. Validate your information
    15. If any problems exist with the information, click the Edit Information link to make changes to it
    16. If the system validates your request, you will receive a PIN Number
    17. If the system does not validate your request, it means that you are not entering all the information as it appears in RCI's system. Please call an RCI Guide at 1-877-724-4500 to confirm that you are entering it as it appears in our system
    18. You will be given three tries to request a PIN number. If it fails after the third try, the PIN request will be sent into a queue for RCI's customer service department to validate and e-mail you a PIN number
    19. Once you have received a PIN Number, you can return to the site to Create an Account

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  • How to Retrieve Your Username (Login) or Password

    On the Weeks web site, each member creates a separate account consisting of a username (login) and password. If you forgot or need to verify your username, enter your Weeks ID number and first name.

    On the Points web site, everyone on the account is registered using one username and password. If you forget or need to verify your username, enter your Points ID number and the first name listed on the Points account.

    If you receive an error message "The information you entered does not match our records", the problem could be any of the following:

    1. Your first name is listed differently in our system
    2. You are entering the wrong ID #.
    3. You haven't yet created an account specifically for yourself. Try requesting a PIN and then using that PIN to create an account. If one has already been created in your name, you'll receive an error message to that effect.

    To retrieve your password, you will need to enter your username and answer the secret question you submitted when you first establised your online account. When you answer it correctly, your password will be mailed to the e-mail address registered on your account. If you have forgotten the answer to your secret/security question, please contact Customer Service at feedback@rci.com.

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  • How to Retrieve your Weeks Password

    If you forgot or need to verify your password, enter your login(username) and answer the secret question you created when setting up your account. Once you answer the secret question, your password will be sent to you by e-mail.

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  • Select a different Username error message

    RCI has over 3 million members worldwide, many of whom have already created new RCI Weeks online accounts. Because the Weeks site requires a unique login/username (not a member ID #), someone else has already used the one you submitted. If your desired username is one you commonly use, you may want to add a number or letter to make it easy to remember.

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  • How to view travel history for RCI Weeks

    Your online RCI Weeks account will display all of your regular RCI Weeks exchanges. Extra Vacations or Last Call vacations will be listed as well if they were initiated and confirmed online.

    To view vacations confirmed up to two years in the past just click on the My Account tab. Then select Vacations History. You may select Vacation Plans to display deposits used for searches and upcoming vacations as well as those which have recently passed.

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  • Viewing upcoming vacations

    Options are listed just above the box with your personal data. Click on "Vacation Plans". Any standard exchange vacations you have confirmed will appear under the heading "You have the following Exchange(s) Confirmed". Also, any Extra Vacations or Last Call vacations you confirm online will appear under the same section, under the heading of "You have the following Extra Vacation(s) Confirmed".

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  • How to modify your Password, E-mail address and/or Personal Greeting

    On the "My Account" tab, options are listed as links across the menu line of the tab. Click on "Update Account". You will then have the options to change your Password, e-mail address, and personalized greeting.

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  • RCI's Hours of Operation.

    RCI's Vacation Guides are available from 9am to 7pm Singapore Time (Monday through Friday), and from 9am to 1pm (Saturdays).

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  • How to renew online

    Weeks Members:
    To renew online, go to www.rci.com, enter your username and password, and click on "Weeks Sign In."

    If you have not yet created a username and password, please click on the "Register Now" link and complete the two-step process for RCI Weeks. Please also note the username and password are case sensitive.

    The option to renew is located under the "My Account" tab. Scroll to find the membership package you wish to purchase and click on "Renew." From there, enter your payment information and click on "Continue." Click on this button only once. If you are unsure whether your renewal was processed, simply click on "renew your subscribing membership" at the top of the page to check the date your subscription is paid through.

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  • How to modify your address on your RCI Week's account

    For security reasons, only members of RCI's staff can update address and telephone information. Please either send us an email at asiamembers@rci.com or call our Holiday Guide. Please remember to also contact your home resort to advise them of these changes.

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Spacebank/ Deposit Matters

  • Fixed week appears as floating

    Although some resorts assign their owners the same unit and week each year, they may still list vacation ownerships as floating time to accommodate the needs of all owners at the property. If you receive the same unit and week each year, but your unit is listed as floating, just enter the appropriate information when going through the deposit process online.

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  • Guest Certificates

    Because members at times wish to give their RCI vacation benefits to family and friends, RCI implemented a Guest Certificate program. The Guest Certificate ensures that guests will not experience difficulty upon arrival at a host resort.

    The person listed on the Guest Certificate must be at least 21 years of age. You may add a Guest Certificate any time up to the check-in day.

    To add a Guest Certificate, simply log in as you did before and click on "My Account" then select "Vacation Plans" or "Extra Vacation Plans" (if you are a Points member) and go to "Confirmations". Scroll down to your confirmation and click on "Create/Modify RCI Guest Certificate". Please note that, according to RCI's Terms and Conditions, Guest Certificates cannot be sold or used for commercial purposes. Guests must also be at least 21 years old (some resorts require guests to be older). For more information, please contact a Vacation Guide.

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  • How To Extend An Expiring Week

    Each deposit is available for exchange 12 months prior to its start date through twenty-four months after the start date. The check-in date of the confirmed vacation using a deposit must fall within this timeframe. RCI has developed a program that allows members with SPACEBANK deposits about to expire to extend their usage. However since this program is not supported online, please call our Holiday Guides to purchase an extension.

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  • Inaccessible deposits

    Some resorts use non-inventory deposits that represent vacation time. These deposits may be in lieu of resort points or credits. Since these deposits do not feature a particular resort, unit or vacation week, they are not accessible online. Please call RCI's staff instead to take advantage of any such weeks you may have in your account.

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  • No available weeks to exchange

    If your deposited weeks are already being used for ongoing requests, you will need to select the "My Account" tab and go to the "Vacation Plans" section to see the request.

    Also, if you participate in a points or credits type program within your resort and/or its group, a non-inventory type of deposit is probably used, which requires our staff to assist you via telephone instead.

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  • No available weeks to deposit

    The vacation time listed online as available to be deposited is determined by the weeks listed on your ownership screen. It is possible that no ownership was listed when your account was established. Please call or e-mail our staff if you feel this may be the case.

    Another possibility is that your resort deposits vacation weeks for its owners. Also, if you participate in a points or credits type program within your resort and/or its group, a non-inventory type of deposit is probably used, which requires our staff to assist you via telephone instead.

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RCI Resorts & Products

  • List of RCI Affiliated Resorts that Permit Pets

    RCI provides general information about affiliated resorts as the affiliates have provided it to us. Resort information can be changed without notice to RCI. There may be fees, deposits, pet weight limits, and other resort or country of visitation guidelines. Before making plans to take your pet to any resort, including those listed below, please contact the resort directly. If you are traveling abroad, please check the laws of the country your are visiting regarding bringing in animals from another country. For more information about traveling with your pet, you may also go to www.petswelcome.com or http://www.dogfriendly.com.

    US Resorts:

    • Resort ID
      Resort Name
      City/State/Province
    • 0087
      Chateau Rouge Lodge
      Red Lodge MT
    • 0370
      Silverleaf's Villages
      Flint TX
    • 0712
      Silverleaf's Holly Lake Ranch
      Holly Lake Ranch TX
    • 1029
      Silverleaf's Hill Country Res
      Canyon Lake TX
    • 1243
      Oak 'N Spruce Resort
      South Lee MA
    • 1426
      The Waves
      Ocean City MD
    • 1690
      Lucayan
      Ocean City MD
    • 1780
      Silverleaf's Piney Shores Res
      Conroe TX
    • 2349
      Inn At Silvercreek
      Silvercreek CO
    • 2492
      Silverleaf's Lake O' The Woods
      Flint TX
    • 2524
      The Plaza Resort And Spa
      Palm Springs CA
    • 3187
      Kala Point Village
      Port Townsend WA
    • 3986
      Kohl's Ranch Lodge
      Payson AZ
    • 4863
      Silverleaf's Fox River Resort
      Sheridan IL
    • 4864
      Silverleaf's Timber Creek
      Res Desoto MO
    • 4876
      Royal Host Club/Holly Bluff Marina*
      Deland FL
    • 5002
      Atlantic Resorts
      Ocean Pines MD
    • 5009
      Caribe Beach Resort
      Sanibel Island FL
    • 5133
      Rancho Ruidoso Condos
      Alto NM
    • 5184
      Royal Host Club / Lake Eufaula*
      Stigler OK
    • 5389
      Celebration World Resort
      Kissimmee FL
    • 5487
      Apple Mountain Resort
      Clarksville GA
    • 5545
      Silverleaf's Seaside Resort
      Galveston TX
    • 6047
      Mrop At Kala Point Village
      Port Townsend WA
    • 6772
      The Hilton Club Of New York
      New York NY
    • 7468
      Grand Houseboat Vac. Club*
      Stigler OK
    • 7544
      The Inn At Taos Valley
      Taos Ski Valley NM

    In Canada:

    • Resort ID
      Resort Name
      City/State/Province
    • 0039
      St Ives On Shuswap
      Celista BC
    • 1459
      The Lodge At Kananaskis
      Kananaskis AB
    • 1637
      Banff Rocky Mountain Resort
      Banff AB
    • 1712
      Crystal Lodge
      Whistler BC
    • 2887
      Hotel Kananaskis
      Kananaskis AB
    • 4053
      Royal Host Club /Shuswap Lakes*
      Sicamous BC
    • 6148
      White Point Vacation Club
      Queens County NS
    • 7500
      Champlain Shores
      Haliburton ON

    *Houseboat

    Be sure to contact resort staff in advance to inquire. You may also wish to contact a resort of interest directly to see if a kennel is available onsite or close by.

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  • RCI Points Cancellation Policy

    The cancellation policy is as follows:

    Grace Period (within one business day after the transaction)
    – 100% restoration of Points and refund of Transaction Fee

    120 or more days prior to the check-in date
    – 100% restoration of Points and loss of transaction fee

    61 to 119 days prior to the check-in date
    – 75% restoration of Points and loss of transaction fee

    30 to 60 days prior to the check-in date
    – 50% restoration of Points and loss of transaction fee

    29 or fewer days prior to the check-in date
    – 25% restoration of Points and loss of transaction fee

    Note: This cancellation policy applies only to cancellations for reservations at RCI Points and RCI Weeks affiliated resorts. The above does not apply to Points Partners transactions. The Points Partners cancellation policies vary by product and are subject to change. Members will be informed of the specific cancellation policy at the time of booking.

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  • No Home Week appearing on account

    In the RCI Points® program, "Home Week" is the term used to describe the 366 to 396 day (approximately 12-13 month) in advance timeframe when Points members who own fixed weeks can confirm their "home week".
    RCI Points members who own floating time will see the message "You don't have a Home Week". Floating time owners can make "Home Resort" reservations 335 to 365 days (approximately 11-12 months) in advance, "Home Group" reservations 304 to 334 days (approximately 10-11 months) in advance, and standard Points reservations 303 days (approximately 10 months) or less in advance. RCI Weeks reservations may be made 3 days to 24 months in advance.

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  • RCI Weeks Exchange Cancellation Policy

    Please note that for any amendments or cancellation made to your confirmed exchange, the full exchange fee will be forfeited however your deposit will be retained. The Deposit Trading Power however will be impacted by as much as 55% based on the cancellation date using the Deposit Trading Power Adjustment Schedule. You may then request another exchange for which payment of an additional exchange fee will be required.

    Please note that discounts and promotions offered for all bookings cannot be re-used once canceled.

    * RCI Weeks Cancellation Policy is subject to change at RCI's sole discretion.

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  • Unable to obtain a PIN

    If you did not receive an almost immediate response to your PIN request, it would mean that some piece of information you entered did not match our database exactly. The most common problem is submitting two names rather than just one, adding a middle initial to the first name field, or not including "Jr", "II", etc. to the last name. If you are unsure how your name is listed on your RCI membership, please check a mailing label from RCI or your RCI ID card or call our Member Services Department so that our staff can verify this for you.

    If your information has been verified but you still do not receive the PIN, the problem may be an issue related to the use of an e-mail filter or "spam blocker". For some reason, many filters recognize the PIN e-mail as a 'junk e-mail' and, therefore, simply delete the message or forward it to a "Bulk" or "Junk mail" folder. If you feel this may be a possibility, please check your deleted messages or your Bulk or Junk mail folder for your PIN. Otherwise, please relax your settings and try again.

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  • What is an RCI Points Membership?

    RCI Points® is a points-based program that offers subscribing participants the flexibility of using points for shorter vacations, as well as travel-related products, including airfare, cruises, car rental, and hotel reservations. Many vacation clubs may also offer a points or credits based program but participate in the RCI Weeks program instead, not RCI Points sm.

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